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Once your order has been dispatched, you will receive a confirmation message containing your tracking details at the email address or mobile number entered at checkout. Tracking may take a little time to update after the parcel has been handed to the courier. If you cannot find the message, please check your spam folder before contacting our customer support team with your order number.

To request a return or exchange, please contact our customer service team with your order number, the item concerned and the reason for your request. Keep the item unused and in its original condition and packaging while you wait for instructions. Eligibility and available options are subject to our returns policy, and our team will explain each step before anything is sent back.

Once your payment has been confirmed, we begin processing, checking and preparing your order for dispatch. You will receive a confirmation message as soon as the parcel leaves our facility, followed by tracking details when they become available. If an unexpected issue affects your order, we will use the contact information provided at checkout to keep you informed.

Please use the size guide shown on the product page rather than relying only on the size you normally wear. Measure your foot from the back of the heel to the longest toe while standing, then compare that measurement with the guide. We recommend measuring both feet and using the larger measurement. If you are still unsure, contact our team before ordering and we will help you choose.

All payment methods currently available for your order are shown securely at checkout. These may include major credit or debit cards and other accelerated payment options enabled for your device or location. You will be able to review the complete order total, including any delivery charge, before confirming payment. Payment information is processed securely by our checkout provider.

Please contact us as soon as possible if you wish to cancel an order and include your order number in the message. We can only attempt a cancellation before the parcel has been dispatched, and changes may no longer be possible once processing has begun. If the order has already been dispatched, please wait for it to arrive and then follow the instructions in our returns policy.

Contact our customer support team immediately and provide your order number, the incorrect address and the complete corrected address. If the parcel has not yet been dispatched, we will try to update the details, although changes cannot be guaranteed once processing has started. After dispatch, address changes may no longer be possible, but the courier may display any available delivery options through the tracking link.

Yes, we deliver our products throughout the UK. Enter your postcode at checkout to view the delivery options, estimated timeframe and shipping cost currently available for your address. These details can vary depending on the postcode and order. Please check that your full delivery address and contact number are correct before completing your purchase.

Please contact our customer service team as soon as possible and include your order number, a clear description of the issue and photographs of the item, outer packaging and delivery label. Keep the product and packaging while we review the case, as they may be needed during the assessment. Once the information has been checked, our team will explain the appropriate replacement, refund or other available resolution.

You can reach our team through the contact channels listed in the footer of our shop. To help us assist you efficiently, include your full name, the email address used at checkout, your order number and a short description of the issue. Attach clear photographs when relevant, but never send passwords or complete payment-card details in your message.